Privacy Policy
Introduction
At Great British Wine Tours, we are committed to safeguarding and preserving the privacy of our visitors and customers. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you, when you visit our website https://greatbritishwinetours.co.uk or use our services.
We ensure that your privacy is protected and respected in compliance with the Data Protection Act 2018, the UK General Data Protection Regulation (GDPR), and other relevant legislation.
1. Information We Collect
We may collect, store, and use the following kinds of personal data:
– Personal Identification Information: such as your name, email address, phone number, and payment details when you make a booking.
– Website Usage Information: Information about your interactions with our website, such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed.
– Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences.
– Cookies: We may collect information through cookies to improve user experience. You can control the use of cookies via your browser settings. More details can be found in our Cookie Policy.
2. How We Use Your Information
We may use your personal data for the following purposes:
– To Process Your Bookings: To facilitate and manage your booking and payment for our wine tours.
– To Improve Our Website: We may use data to enhance and personalise user experiences and improve our website’s content and functionality.
– Marketing: With your consent, we may send you marketing communications about new tours, offers, or events that may interest you. You can opt out of receiving such communications at any time.
– Customer Support: To respond to your inquiries, manage your account, and provide customer support.
– Legal and Regulatory Compliance: We may use your data to comply with legal obligations, or for fraud prevention and safeguarding purposes.
3. Legal Basis for Processing Your Data
We process your personal data based on one or more of the following legal bases:
– Contractual Obligations: When the processing is necessary for the performance of a contract, such as fulfilling a booking.
– Legitimate Interests: When the processing is necessary for our legitimate interests, such as improving our website or sending marketing communications (when allowed by law).
– Consent: When you have provided consent for specific uses of your data, such as receiving marketing communications.
– Legal Obligations: When we are required to comply with a legal obligation, such as retaining records for tax purposes.
4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your data with:
– Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, website hosting, or marketing services.
– Legal Authorities: We may share your data if required by law, or in connection with any ongoing or prospective legal proceedings.
5. Data Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the personal information we collect.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, it will be securely deleted or anonymised.
7. Your Rights
Under data protection law, you have rights regarding your personal data, including:
– Right of Access: You have the right to request a copy of the personal data we hold about you.
– Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
– Right to Erasure: You have the right to request that we delete your personal data, subject to certain exceptions.
– Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain circumstances.
– Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request the transfer of your data to another organisation.
– Right to Object: You have the right to object to our processing of your personal data where we are relying on legitimate interests.
– Right to Withdraw Consent: Where we have obtained your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@greatbritishwinetours.co.uk.
8. Third-Party Links
Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party websites you visit.
9. International Data Transfers
If we transfer personal data to a country outside the UK or European Economic Area (EEA), we will ensure that adequate protection measures are in place in accordance with data protection legislation.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and where appropriate, we may notify you by email.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
– Email: info@greatbritishwinetours.co.uk
– Phone: +44 1273 278474
Effective Date: September 2024
By using our website and services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.
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This policy complies with UK GDPR and other relevant regulations to ensure that your company operates transparently and legally when handling personal data.